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Industrialist Anand Mahindra on Tuesday took inventory of the humiliation confronted by a farmer at an SUV showroom in Karnataka and promised pressing remedial motion.
Mahindra, identified for his well timed response and lively social media interactions, occurred to make the assertion on the humiliation row a day after it emerged {that a} farmer, who got here to purchase a pick-up truck of the corporate, was allegedly insulted by a gross sales workers at a Mahindra and Mahindra SUV showroom in Karnataka.
A video of the incident that happened at Tumkur in Karnataka went viral whereby the farmer claimed that he had been informed that he in all probability did not even have ”Rs 10 in his pocket” by a gross sales workers when he went to purchase a Bolero pick-up truck, which ”prices Rs 10 lakh”.
Reacting to social media posts, Mahindra & Mahindra Chairman mentioned tweeted, ”The Core Objective of @MahindraRise is to allow our communities & all stakeholders to Rise. And a key Core Worth is to uphold the Dignity of the Particular person. Any aberration from this philosophy will likely be addressed with nice urgency.”
Equally, M&M Managing Director and CEO Anish Shah additionally took to social media to announce that the corporate is coping with the difficulty with urgency.
”Buyer centricity and dignity of the person are the inspiration of @MahindraRise … we’re addressing this situation with urgency,” Shah mentioned in a put up on Twitter.
Elaborating on the steps taken by the corporate, M&M Ltd CEO Automotive Division Veejay Nakra tweeted, ”Sellers are an integral a part of delivering a buyer centric expertise & we make sure the respect & dignity of all our clients.” He additional mentioned, ”We’re investigating the incident and can take acceptable motion, within the case of any transgression, together with counselling & coaching of frontline workers.”
Within the video, the farmer and his pals claimed he was dismissed by the gross sales individual on the premise of his look. After an argument broke out, the farmer dared the gross sales individual to rearrange for similar day supply of auto if he got here again with the cash inside an hour.
When he returned with money, the salesperson couldn’t handle on the spot supply attributable to lengthy ready interval. The farmer and his pals then demanded apology from the gross sales individual as heated arguments adopted and the police needed to intervene.
Whereas the workers apologised, the farmer left saying he did not need to purchase from the showroom.
(With PTI inputs)
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