Meet Delphine D’Agostino, a Gross sales Supervisor at HubSpot Paris. Previous to becoming a member of HubSpot, Delphine labored in advertising and marketing at IBM earlier than making the transfer right into a profession in gross sales there. Most just lately Delphine led the Buyer Success workforce at TripAdvisor earlier than becoming a member of HubSpot in July 2020. On this Q&A, Delphine shares what she appears for in a candidate, what it’s like being a gross sales supervisor at HubSpot, and her expertise beginning a brand new job remotely. Right here’s what she needed to say…
Are you able to inform us somewhat bit about your background and journey to HubSpot?
I began my profession in gross sales as an Account Govt in IBM in Eire again in 2012, then moved right into a workforce lead position, earlier than getting promoted to Gross sales Supervisor in 2017. After a sabbatical the place I explored South East Asia, I moved to Barcelona to hitch TripAdvisor, and there I managed a Buyer Success workforce that supported six totally different European international locations. In July 2020, I used to be thrilled to get the chance to hitch the HubSpot Paris workforce to handle the Development Specialist workforce. I hope to deliver each my expertise in gross sales and buyer success collectively to assist my workforce and assist them succeed.
Are you able to discuss us via what a typical day appears like for you?
Although I solely just lately joined HubSpot, I’d say I cut up my day into two elements. The primary a part of every day is devoted to my workforce. I meet every of my reps individually or in our workforce conferences, the place I get to know them higher, provide assist, and help with their offers. As a supervisor, I’m very keen about creating a psychologically secure surroundings for everybody and growing a way of belonging throughout the workforce. The second a part of my day is concentrated alone studying and improvement, via collaboration with my colleagues, and lengthening my community inside HubSpot.
What attracted you to a profession at HubSpot?
First, I used to be drawn to HubSpot’s tradition and values, which resonated with me. Second, I consider that the gross sales course of is unbelievable. We work hand in hand with our clients to determine and tackle their objectives and challenges, creating a very robust partnership.
As a Gross sales Supervisor, you interview gross sales expertise typically. What do you search for in a candidate?
At HubSpot, the recruitment course of may be very properly structured. As a supervisor, I’m searching for candidates who’re motivated, know the corporate properly, and share our HEART values. (Humble, Empathetic, Adaptable, Exceptional, Clear.) I consider a powerful gross sales candidate demonstrates transparency and adaptableness, whereas additionally offering examples of autonomy, accountability and coachability from their earlier experiences. Lastly, to reach gross sales it’s worthwhile to be results-driven and productive, so I display screen for these qualities too.
What recommendation would you give someone trying to begin a profession in tech gross sales?
The tech surroundings modifications so shortly, and with that our clients’ goals and challenges are evolving too. Should you’re trying to get right into a profession in tech gross sales, I consider it’s worthwhile to be naturally curious. My recommendation can be to learn blogs, take heed to podcasts, take note of market tendencies, and create a community which you can capitalize on.
How do you continue to learn and rising as a supervisor?
As a supervisor, it’s essential to seek out the correct steadiness between collaboration and self-paced studying. I strongly consider in collaboration, and I be taught from my workforce, my friends and administration each day. However that alone just isn’t sufficient, it’s essential to take possession of your studying course of, and that course of must be steady.
What makes a profession in gross sales at HubSpot distinctive?
I’m comparatively new to HubSpot, however I really feel what’s distinctive at HubSpot is the chance for everybody to manage their future, focus on profession development brazenly and develop their careers. Development alternatives listed here are absolutely clear. We outline KPIs for each gross sales rep which mechanically results in a promotion when these KPIs are reached. Every little thing may be very properly structured and clear, and it’s primarily based on achievements fairly than how lengthy you’ve stayed in a task.
You lately underwent HubSpot’s gross sales new rent coaching remotely. What was that have like?
The distant onboarding course of at HubSpot is properly organized and really fascinating. I used to be fairly amazed by the standard of the content material, the steadiness between e-learning and dwell studying classes, and the dynamism of the facilitators. It offers a really constructive impression in your first days as a brand new rent. Beginning a brand new position remotely, I consider it’s essential to take possession and dig deeper with colleagues and different new hires to keep away from feeling misplaced or overwhelmed at instances. And most significantly, take a deep breath, step again and ask questions once you’re new. Your colleagues are at all times glad to assist in the event you ask.
What’s one of the best piece of profession recommendation you’ve ever acquired?
All through my profession I’ve typically been informed to “be your self”! In your profession it’s worthwhile to adapt and be capable to compromise, however most managers need to see who you actually are as a candidate, and it’s best to let your character shine via. I just lately requested this query to a few of the different EMEA Gross sales Managers they usually shared some actually good recommendation which is price sharing. These included: ‘Have enjoyable in your position’, ‘perceive first, then share your information’, and ‘Do your greatest. You can not at all times attain perfection, however so long as you’re employed laborious and provides your greatest, every little thing might be advantageous.’
Should you weren’t in gross sales, what would you be doing?
Touring the world. I had the possibility to journey in South East Asia and New Zealand throughout my sabbatical in my earlier firm, and I beloved it. There’s a lot extra to find. Journey is an unbelievable expertise that may rework you.